#AIRCALL CEO PROFESSIONAL#
One of the major benefits is the lower installation and operating costs of a professional business phone system.
#AIRCALL CEO SOFTWARE#
Aircall’s call center software has many additional features built in, such as smart routing based on agent language capabilities or skill sets, sorting calls into call queues, offering callback options, live call monitoring, call whispering, warm transfers and much more.Īircall’s intuitive call center software also enables live note taking, tagging and detailed analytics features that help with follow up strategies and an agent’s after call work as well as defining broader business goals and finding areas where team training and optimization is needed.īesides the benefits of the many software integrations and useful features that are accessible with virtual call center software, there are several core advantages for a business that implements call center software. Modern software can also be set up to route calls to the correct agent in the appropriate department through a customizable IVR menu. These pop-ups sync customer call logs with integrated CRM programs, such as HubSpot, so that a customer repeatedly phoning in doesn't need to reiterate their issue to every new agent. More advanced software displays CTI pop-ups. The list of services and solutions that Aircall’s call center software integrates with is ever growing, but includes 80+ major CRMs, help desks, marketing software, chat bots, eCommerce platforms, and more.īasic call center software stores customer data from every inbound call, including new numbers and existing customer history from previous contacts.
VoIP technology stores data securely in the cloud and allows call center software to integrate with many external SaaS applications from a wide range of specialist companies resulting in an ever-evolving and powerful synchronized business tool. With VoIP infrastructure, calls are transmitted over an internet connection to suitable electronic devices like smartphones, laptops, tablets, and VoIP hard phones. With offices in New York, Paris, Sydney, Berlin, London, and Madrid, the company currently has over 600+ employees.Virtual call center software functions through VoIP technology. Aircall was founded in 2014 and has raised over $226 million in funding. It is designed to enable delightful moments of human connection. Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues. An entirely cloud-based voice platform that integrates with popular productivity and help desk tools such as Salesforce, HubSpot, Slack, and many others, Aircall was built to make phone support easy to manage, accessible, transparent, and collaborative. We’re excited to continue to deepen our collaboration with Aircall as we both work to create remarkable end-to-end experiences for our customers.” - Andrew Lindsay, Senior Vice President of Corporate and Business Development at HubSpot.Īircall is the phone system for modern businesses. Its game-changing voice communications platform is now the most installed phone app on our platform, a powerful indicator that our customers see the value of integrating their voice channel with their CRM. “We aim to support companies that help businesses grow better, and Aircall meets that description. Integrating our products through a strong and open ecosystem paves the way for the future of voice.” - Olivier Pailhes, Co-founder and CEO, Aircallīy investing in Aircall, an early adopter of their service, HubSpot shows that their shared vision is paving the way for even more opportunities in the future. We’re looking forward to continuing a strong relationship with HubSpot, as we both create tools and services that are used and loved every day by thousands of customers.
“At Aircall, we’ve been working to build a customer-obsessed culture. Together, Aircall and HubSpot provide fully integrated customer success strategies, closely aligned product distribution, and deep collaborations to their partners and solutions provider networks. With this reinforced partnership, Aircall continues to accelerate on its mission: empowering every professional to have richer conversations, by building a leading ecosystem around voice and phone communications.
This investment shows an extended sign of support to Aircall’s product and service. NEW YORK-( BUSINESS WIRE)-As a CRM platform partner of choice for Aircall since 2016, HubSpot is now further investing in its #1 most installed telephony integration.
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